We are trained professionals determined to help those in need

an empty parking lot in front of a building

Who we are

Our clinical team of staff are a diverse group of trained professionals that specialise in providing counselling and social work supports. We are skilled in working with adults, youth, children and families who have experienced trauma, family or sexual violence. They are ably assisted by our administration team who help our clients access the right services and welcome them into the agency.

Our CEO-Michelle has 30 years’ experience in the health and social service sector as a practitioner and in management. She is passionate about making sure that our community gets the very best service and are able to make the most of opportunities that become available to gain healthy rewarding and safe lives.

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Whānau Toa – Strong Flourishing Families

Our vision is to create a community where individuals can find healing, strength, and empowerment on their journey towards recovery and resilience.

Together, we strive to foster a safe and nurturing environment where every person feels valued, supported, and empowered to rebuild their lives.

Our Mission
Safety Recovery Renewal

Our Values

Whānaungatanga – We build relationships and act in ways that strengthen others.

Manaakitanga – We show respect, generosity and care for others.

Tino Rangatiratanga – We actively listen and provide information to enable people to fully participate in decision making.

Pono – We act with integrity, taking responsibility for what we say and what we do while striving for best practice.

a living room with a green couch and a green chair
a waiting room with blue chairs and a wooden table

Family Action's history


Family Action was formed in 2012 following a 2 year collaboration project between Waitakere Abuse and Trauma Counselling Service (WATCS) and Western Refuge. This amalgamation brought together two agencies with a wealth of experience in caring for people who have experienced trauma, family violence and sexual violence.

We have been serving the West Auckland community for over 40 years.

Supporting Victim-Survivors

Family Action provides confidential support in West Auckland for all victim-survivors of family harm, sexual harm, abuse, or trauma. Your experiences may be historical or current. We will provide support to you and your family/whānau.

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Are you in an abusive relationship?

Are you concerned about your relationship? Abusive behaviours can be physical actions or they can be more subtle. It can be saying things to you or feeling forced to do something because you’re fearful of their reaction.

Take an anonymous online test to check how your partner or ex’s actions impact you.

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